Call/Contact Centres will be the Backbone as the Utility sector moves into a New Era
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Can you benefit from your Call Centre Agents' knowledge?
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Will the Internet mean that Call Centres are obsolete?
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Fed up of missing opportunities for lack of resources? Bringing together business process, technology and people.
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Contact/call centre questionnaire
Help us to help you
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Holding onto your customers - Are you measuring the true value of the heartbeat of your business - your call centre?
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Ensure you benefit from your investment in technology
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How your Call/Contact Centre can support the developing role of Supply Chain Management.
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Invitation to shape the future - KrisTEL spearheads Malaysian think-tank and council to set standards.
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The impact the Call Centre Revolution will have on Asian Service Standards
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Your contact centre as the heartbeat of your organisation - How to convey price and product excellence to your customers.
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Reaping the full benefit from your CRM technology - The next step for interaction with your customers
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Gaining board level support for your call/ contact centre - Convincing the board of your value in the enterprise.
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